Privacy Policy

1. Introduction

Roshonda Isom Agency LLC d/b/a The Isom Insurance Group (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information—especially related to our SMS communications and 10DLC (10-Digit Long Code) messaging programs.

By submitting your phone number or opting in to receive text messages, you consent to this policy and the terms described below.

2. Information We Collect

We may collect the following information when you communicate or interact with us:

Contact Information: Name, phone number, and email address.
Policy or Quote Information: Insurance type, coverage preferences, and related communication records.
SMS/Messaging Data: Message content, delivery reports, and opt-in/opt-out confirmations.
Website or Form Data: Any details you provide through quote forms, lead forms, or scheduling tools.

We do not sell or share personal information with third parties for marketing purposes.

3. How We Use Your Information

We use your personal information to:

Communicate regarding insurance quotes, renewals, claims, and policy updates.
Provide requested information, reminders, and customer service.
Send important notifications, including billing, renewal, and claim follow-ups.
Maintain compliance with TCPA, CTIA, and carrier 10DLC requirements.

You may receive SMS or MMS messages only if you have explicitly opted in through our website, quote form, or verbal consent.

4. SMS Messaging Policy

Opt-In: You must provide express consent before receiving SMS messages from us.
Opt-Out: You can stop receiving text messages at any time by replying STOP. You may also contact us directly to be removed.
Help: For assistance, reply HELP or contact us at 863-535-6903 or service@mycalhouninsurance.com.
Frequency: Message frequency varies based on your interaction and service needs.
Message & Data Rates: Standard message and data rates may apply.
Carriers: Wireless carriers are not liable for delayed or undelivered messages.

5. Data Retention & Security

We retain customer data only as long as necessary for business or legal purposes.

All stored information is protected by secure encryption and restricted access.

We implement industry-standard safeguards to prevent unauthorized access, misuse, or disclosure of your personal information.

6. Sharing of Information

We may share your information only as necessary to:

Fulfill requested insurance services (e.g., quoting through licensed carriers).
Comply with legal requirements or respond to lawful requests.
Maintain communication services (e.g., third-party SMS gateway providers compliant with 10DLC standards).

We do not sell or lease your data to third-party marketers.

7. Your Rights and Choices

You have the right to:

Access or correct your personal information.
Withdraw SMS consent at any time.
Request deletion of your data (subject to applicable laws).
File a complaint if you believe your data is being used improperly.

To exercise these rights, contact us at info@theisominsurancegroup.com or call 863-535-6903.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in regulations or our operations. Any updates will be posted on our website with the revised “Effective Date.”